Refund policy

Refund Policy

We want you to love your purchase! But if for any reason you're not completely satisfied, we're here to help.

Returns

Returns are only accepted if the item received is in the compared to what was ordered.
You must contact us 14 days of delivery. The item must be unused and in its original condition and packaging.

Easy Process

Contact us at support@onntlet-us.com with your order number and details.
We’ll provide return instructions and the return address.
Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

Refunds

If approved, your refund will be processed within 5–7 business days and automatically applied to your original payment method.

Exchanges

If you received the wrong size, we can also guide you through the exchange process.

Important Notes

We cover return shipping only if the wrong size was sent.

Sale items and personalized products are not eligible for return unless the size is incorrect.

Still have questions? Our team is happy to help: support@onntlet-us.com